📦 Return & Refund Policy

At Teviani, we want you to feel confident with your purchase. This policy explains when returns, refunds, and exchanges are available.

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🕒 Return Window  

We accept returns within 30 days of the delivery date.

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📌Return Eligibility

Returned items must meet all of the following conditions:

• Item is unused 

• Item is in original condition  

• Item is returned in original packaging  
  

Returns will not be accepted for:

• Items showing signs of use  

• Items returned after the 30-day return window  
  

•  Items missing components  

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💬 How to Request a Return

To request a return or refund, please contact us at info@teviani.com and include:

• Your order number

• Pictures of the item (required for damaged or incorrect items)  

• Reason for the return  

Our support team will provide return instructions if the request is approved.

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🚚 Return Shipping

Return shipping costs are the responsibility of the customer unless the item arrives damaged, defective, or incorrect.

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💳 Refund Processing

Approved refunds are issued to the original payment method.

Refunds are processed within 30 calendar days after the returned item is received and inspected.  

Depending on your payment provider, it may take additional time for the refund to appear in your account.

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⚠️ Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

• Please contact us as soon as possible (preferably within 7 days of delivery)  

• Include clear photos of the item and packaging  
  

You may choose either:

•  A replacement, or  

• A refund to the original payment method  

There is no additional cost to you in these cases.

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🔁 Exchanges

If you would like to request an exchange instead of a refund, please contact us at  info@teviani.comExchanges are subject to availability.

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✅ Our Commitment

We aim to resolve all return and refund requests fairly and transparently. If you have any questions regarding this policy, please contact us at  info@teviani.com.