+ Additional 5%Ā OFF apply code ( t5) at cart page for orders $199 - $418
+ Additional 10%Ā OFF apply codeĀ ( t10)Ā at cart page for orders $419 - $818
+ Additional 20%Ā OFF apply codeĀ ( t20 )Ā at cart page for orders $819+
At Teviani, we want you to feel confident with your purchase. This policy explains when returns, refunds, and exchanges are available.
We accept returns within 30 days of the delivery date.
Returned items must meet all of the following conditions:
Item is unusedĀ
Item is in original condition Ā
Item is returned in original packaging Ā
Items showing signs of use Ā
Items returned after the 30-day return window Ā
Ā Items missing components Ā
To request a return or refund, please contact us atĀ info@teviani.comĀ and include:
Your order number
Pictures of the item (required for damaged or incorrect items) Ā
Reason for the return Ā
Our support team will provide return instructions if the request is approved.
Return shipping costs are the responsibility of the customer unless the item arrives damaged, defective, or incorrect.
Approved refunds are issued to the original payment method.
Refunds are processed withinĀ 30 calendar days after the returned item is received and inspected. Ā
Depending on your payment provider, it may take additional time for the refund to appear in your account.
If your item arrives damaged, defective, or incorrect:
Please contact us as soon as possible (preferably within 7 days of delivery) Ā
Include clear photos of the item and packaging Ā
You may choose either:
Ā A replacement, or Ā
A refund to the original payment method Ā
There is no additional cost to you in these cases.
If you would like to request an exchange instead of a refund, please contact us at Ā info@teviani.comExchanges are subject to availability.
We aim to resolve all return and refund requests fairly and transparently. If you have any questions regarding this policy, please contact us at Ā info@teviani.com.
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